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Return and Exchanges, Made Simple ✨

SIZE EXCHANGE

You can request a size exchange within 6 weeks from the date of item shipped. Just email us at help@japhethchiara.tw with the following details, and we’ll get everything sorted for you in no time:

Name:
Order ID:
Current size:
Size you’d like to exchange to:

Need a fit check? If you’re unsure about your size and want to do a quick check before proceeding with an exchange {recommended!} – simply send us a few photos of you wearing the baby carrier with your little one inside!

OR, if you prefer – you can also book a zoom/ live fitting through our “book a fitting” tab on the main page!

For us to check your fit quickly {by email} please include:

Height:
Before pregnancy weight:
After pregnancy weight:
How many weeks/months postpartum are you:

RETURN POLICY

We want you to love your purchase, but if it’s not quite right, we’ve got you covered!

To qualify for a return:

• Return requests must be submitted within 7 days from the date the item was delivered.

• Returns are only available for regular-priced purchases made directly through www.japhethchiara.com. Unfortunately, we cannot accept returns or exchanges for third-party purchases.

We cannot accept returns for the following:

• Orders purchased on sale or discounted items.

• Minor marks or imperfections that do not affect the overall look or fit of the item {e.g small loose threads or easily fixable issues}.

• Items that have become defective due to washing, ironing, or mishandling.

If your order qualifies for a return or exchange, simply email us at help@japhethchiara.tw with the following details:

• Name

• Order ID

• Item(s) you’d like to return

• Reason for return

How to return your items:
All returns must be shipped back via a trackable delivery method within 7 days of return approval. Please note that JAPHETH CHIARA is not liable for any lost mail so we recommend holding onto your tracking slip until we confirm your return has been received.